Thrive Media Digital Agency.
Thrive Media Terms and Conditions
Before any work can be completed please reply to the email which contains these terms with the following:
I ‘Client Name’ agree to all the terms and conditions set out on this page..
Thrive Media Digital Agency.
By signing up to Thrive Media as a client, you’re agreeing to our terms and conditions, which are designed to protect both you and us. These terms can change with or without your notice, so we recommend checking back regularly for the latest updates.
Payments and Refunds
Unless alternative agreements are agreed, all payments are taken in advance for the upcoming month via Direct Debit, Bank Transfer or Phone Card Payment to head office. Upon sign-up, clients enter into a monthly rolling agreement and payments will be taken on the same day every month until the client cancels the agreement in writing.
The first payment will be taken within 5 working days of sign-up, and on the same day (or around this date) every month thereafter. Clients must write to Thrive at least five working days before their next payment is due if they’d like to cancel, or will be liable to pay the next month’s payment before their service terminates. If payment is not received for the upcoming month for whatever reason, content is immediately suspended until the payment is received.
Note that the payment date and content start date may differ – we might start posting content on January 1 but not receive payment until January 6 or vice versa depending on your responsiveness to our initial content draft. Thrive Media must receive a written request to cancel on whichever date is first (payment due or the start of your next content cycle) or you will be liable to pay for the following month once we begin producing content.
Thrive does not offer refunds – once the payment has been taken for the upcoming month, we assume you want to continue working with us and begin preparing the month’s content.
Thrive media will undertake all adverts in accordance with the details agreed prior to initialising any online marketing. The use of images and texts in adverts will be chosen carefully but will always remain the responsibility of the client. All adverts can be seen using the facebook management tool and any issues must be raised to Thrive if the client is not happy with an advert. We recommend regularly checking the content going our representing your business.
Thrive will ensure as well as possible that the adverts are effective and generate the required results, however no guarantees of results can be given. No refunds are available under any circumstances for ad set up costs or percentage of ad spend budgets. If a client cancels the adverts during the monthly period no refunds will be part due on any setup or service costs.
Website Design / Management
All websites will be built to the client’s specifications as close as possible. Edits which Thrive Media consider reasonable can be made to the original design. Once the site is handed over any changes will be chargeable and will be quoted on an individual basis.
Once websites are complete, Thrive allows two hours of time for any edits to the site. All edits must be sent by email and all edits included in that individual email with clear instructions. Any additional changes may be charge at the discretion of Thrive.
Payment for all sites will be made in two parts, 50% on commission and 50% before the website is handed over to the client.
If Thrive Media are responsible for hosting your site this will be done so via our third party hosts. If there is an issue with the website at any stage through issues through this third party, the client agrees to remove all indemnity to Thrive Media for any and all issues.
Any issues with the Site itself, due to a variety of reasons may be fixed on request and the charge for this will be made (of any) on an individual basis.
For all websites that are hosted through Thrive (which is provided though a third party) there may be issues on rare occasion from the hosts which may cause an outage or issue with system performance. In this case Thrive is not liable or responsible in any way.
For websites which are fully managed by Thrive, all changes are always allowed within the parameters which Thrive Media think are reasonable. There is also only a maximum of one ‘set’ of changes allowed per month. If the time taken for these changes exceeds 2 hours then additional charges will be quoted and require payment before work is undertaken.
Thrive Media shall not be liable to the customer for any direct or indirect or consequential losses, damages or inconveniences suffered or incurred by the customer due to any of the circumstances.
The cost for hosting / providing emails through our servers may be changed at any time with a months notice.
Thrive reserves the right to add our branding and link to our site to the footer of your website to show creation credit.
Copyright and Ownership
All content created by Thrive Media for clients (including videos and images) is copyrighted to the account holder unless otherwise stated. However, Thrive Media reserves the right to reuse and repurpose content (unless the client holds ownership – for example, photography and video) for other client accounts and projects. Examples include graphics templates which can be repurposed with different colours, fonts, and images. If Thrive is tasked with designing new websites or opening new social media accounts for a client, the client gains ownership as soon as the login information is handed over to them.
As a reseller with Thrive Media, we are happy to sign non-disclosure agreements which prevent us from disclosing or contacting your clients for a period of up to two years. However, Thrive Media is not liable for any information pertaining to our work on their behalf, including linking admins and editors back to Thrive Media. It is the reseller’s responsibility to mask Thrive Media from your offering and remove any branding or references from promotional materials or emails sent in our correspondence. If offering customer service to your clients, we’ll require a dedicated mailbox and can call from mobile phone numbers which are not linked to Thrive Media. However, if a client was to research and discover that Thrive Media was managing their account or websites, we would not be liable for this.
As a reseller, you must also follow our payments terms – whether you invoice clients in advance or take payments at the end of the month, you must pay via Direct Debit in advance for every client.
Your Personal Data
Thrive Media aims to respond to all client enquiries within 24 hours during weekdays. Our office is not manned on Saturday or Sunday and an agent will respond as soon as possible the next working day.
During busy periods, it may take us a little longer to respond to your emails. We recommend adding an ‘urgent’ or ‘important’ tag to your subject line if you need help immediately, and we’ll make sure these emails are dealt with as a priority. Please note: Thrive Media is not liable for damages or loss of earnings should we take more than 24 hours to respond. You retain ownership and liability of your social media accounts and websites in all circumstances.
Thrive Media provides customer service via email address only. Whilst we do take calls and allow clients to add us to WhatsApp and Messenger, our primary communication channel is email and so all official correspondence should be sent to email@example.com or your dedicated account manager’s address. We cannot guarantee that correspondence sent elsewhere will be read or dealt with in a timely manner, so ensure anything important makes its way to our mailboxes first.
Thrive Media is happy to offer customer service to reseller clients’ customers, but this is available on a case-by-case basis and is offered only when time permits. Unless agreed prior, reseller clients should handle client contact and liaise with their Thrive Media account manager to relay messages.
As a client, it is your responsibility to monitor comments and messages sent to your accounts. On some plans, we may respond to client comments if necessary, although questions we cannot answer will be left for the account holder to monitor. We do not send emails alerting you to new comments / posts or messages unless important, so you should monitor your accounts on a regular basis. It’s also your responsibility to respond to our emails in a prompt manner and alert us to any changes in your business offerings or branding, and give us at least five working days’ notice to cancel your subscription with Thrive Media.
Whilst we take great care in ensuring every piece of content, we create for your social media handles is accurate and relevant, we are not liable for damages should inaccurate information be published on your social media handles. All content is thoroughly researched from reputable sources and clients’ company websites, and it is ultimately the responsibility of clients to monitor their social handles and alert us to any inaccurate information. So far, we’ve never had an incident like this occur, but in some industries, there may be times where we have to exercise some extra caution! We recommend that you regularly update your dedicated account manager with news from your business and report back amendments as soon as possible to avoid such incidents.
Changes to Terms
Thrive Media will alert clients to major changes or new clauses which may affect their social media management via email with at least 14 days’ notice. Thrive Media also promises to give clients at least 30 days’ notice before price rises. All changes to prices or contracts must be approved before we increase a Direct Debit for your added security.
Incredible Events shall not be liable to the customer for any direct or indirect or consequential losses, damages or inconveniences suffered or incurred by the customer due to any circumstances of the services we provide at any time.